Privacy Policy

In the following, we will inform you about how your personal data is processed when you use our website and products and what rights you have in this regard.

Data protection notice

For Zym Trading Limited., 71-75 Shelton Street Covent Garden London WC2H 9JQ (hereinafter ZYM Trading), the protection of your personal information has top priority. Of course, we comply with the relevant data protection laws and would like to inform you comprehensively about the handling of your data with the following data protection information.

1. information and contact details of the Controller

The Controller is:

Zym Trading Limited

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

Questions regarding data protection can be directed to our data protection officer:

Zym Trading Limited
The Data Protection Officer 71-75 Shelton Street Covent Garden London WC2H 9JQ

or by e-mail to zahir@zymtrading.co.uk

2. visit our website

When you visit our websites, we also collect personal data. On the one hand, this concerns data that we collect as soon as you order something from us, but also such data that is collected when you view our websites or our profiles in social media. We explain the details in the following.

2.1 Cookies and their use - my choice

We use cookies to design our websites optimally for you, to improve our products for you as well as to show you interest-based advertising together with third-party providers.

More detailed information about cookies can be found on our separate https://www.ionos.co.uk/cookies. There you will also find information on how you can change your Change cookie settings can.

2.2 Use of socialmedia

In order to optimally design our company presence, we maintain company pages in various social media. There, we want to inform our interested parties about our services and also communicate with you via these channels. The links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. The integration on our websites takes place via direct links. A data transmission only takes place if you have clicked on the link.

These channels are used for the following purposes:

Provision of information about our company and our products
Statistical evaluations for business analysis and further development of services and products, as well as for the improvement of business processes
Communication with customers and interested parties.

Legal basis

The legal basis for this processing of your personal data is our legitimate interest in communicating with our prospects and customers, as well as the analysis and further development of services and products, and the improvement of business processes. Direct customer contact also takes place via our social media support, whereby the processing is based on our contractual relationship or the pre-contractual measures with interested parties.

Further information on the social media platforms:

Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

We are jointly responsible with Facebook for the processing of Insights data on the Facebook fan page. The corresponding agreement pursuant to Art. 26 GDPR can be found here:
https://www.facebook.com/legal/terms/page_controller_addendum. For more information on Page Insights, please visit
https://www.facebook.com/legal/terms/information_about_page_insights_data.

The general use of Facebook, is your own responsibility. You can find Facebook's privacy policy directly on our Facebook fan page.

You can edit your wishes for personalized advertising by Facebook at any time in their settings on Facebook and contradict.

Twitter: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

For information on the data collected by Twitter, purposes and all other privacy information, please refer to the Twitter privacy policy (https://twitter.com/en/privacy).

You can find an opt-out option at: https://twitter.com/personalization

YouTube: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For more information on data protection and personal data collected by Google/YouTube during integration, please see the following privacy policy: https://www.google.com/policies/privacy/

An opt-out is also possible: https://adssettings.google.com/authenticated

LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also maintain a company profile on the LinkedIn networking platform.

If you are a member there, LinkedIn can assign the call of the content and functions on our profile to your user profile there. For more information, please refer to the privacy information of LinkedIn Ireland at:
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

Xing: New Work SEDammtorstraße 30, 20354 Hamburg, Germany.

We also maintain a company profile on the networking platform on Xing.

If you are a member there, Xing can assign the call of the content and functions on our profile to your user profile there. For further information, please refer to the data protection information of New Work SE at:
https://privacy.xing.com/en

If data is transferred to third countries on the part of IONOS Cloud Ltd., suitable guarantees for data transfer are agreed with any processors or data controllers - in accordance with the legal requirements - or recourse is made to adequacy decisions of the EU Commission.

2.3 Video content

2.3.1 Youtube and Vimeo

We embed videos on our website. The content of these videos is stored directly on the platforms and embedded on our site. If you call up such a video, the IP address, technical information such as browser, operating system and basic device information as well as the website you visited are communicated. In addition, we have embedded the Youtube videos in a data protection-friendly manner in "extended data protection mode".

Personal data is only transmitted when you call up a video. Only then is a server connection to Youtube and Vimeo established and a corresponding cookie set, which is used to save your settings. When you call up the videos, you leave our area and enter the external platforms of Youtube and Vimeo, which are beyond our control.

Before you call up a video, you will be informed about it again. If you have an account with the provider of the video service, they may be able to identify you. You can avoid this by logging out of your account before playing a video.

Legal basis

The legal basis for the activation of these videos is your consent, which is related to your consent to a cookie use (cookie page).

Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: https://www.google.com/policies/privacy/. A general advertising opt-out is possible here:
https://adssettings.google.com/authenticated.

Provider of the Vimeo platform
Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. Further information on data protection at Vimeo can be found here: https://livestream.com/legal/cookie-preferences.

2.4 Friendly Captcha

Purpose and legal basis

We use the Friendly Captcha service. This involves including a JavaScript element in the source code, which causes the software to load in the background. Your terminal device calculates the solution to a crypto-puzzle for the service, which is used to be able to track whether the visitor is human or whether the use is abusive through automated, machine processing (e.g. bots).
To prevent fraudulent activity, the service is typically used in the following context: Forms (requests, contacting, password reset), orders, login pages. The service helps IONOS prevent automated attacks that can lead to risks in the company's infrastructure. In addition, it also provides protection for our customers to become potential victims of cyber crime.

Legal basis

The legal basis for this processing is therefore our legitimate interest and serves to prevent potentially fraudulent activities on our website.

Type of data

http request header data
in particular user agent (browser, operating system), origin and referrer (previous web pages)
Date/time of request
Version of the used Friendly Captcha service
Customer account ID of the client's website (IONOS)
Hash value (one-way encryption) of the incoming IP address
(the IP address is discarded, only the hash value is stored)
Number of requests from the (hashed) IP address per time period
Answer of the calculation problem solved by the visitor's computer
No cookies are used.

Provider of the service

Friendly Captcha GmbH, Wörthsee, Germany
You can find more information about data protection at FriendlyCaptcha here:
https://friendlycaptcha.com/de/legal/privacy-end-users/

Friendly Captcha uses the following provider for hosting and delivery of the service (CDN = Content Delivery Network):
Cloudflare Inc, San Francisco, USA.

If data is transferred to third countries by IONOS SE, suitable guarantees for data transfer are agreed with any processors or data controllers - in accordance with the legal requirements- or recourse is made to adequacy decisions of the EU Commission.

2.4.1 Google ReCAPTCHA

Purpose and legal basis

We use the reCAPTCHA service from Google. With reCaptcha, a JavaScript element is integrated into the source code, whereby the software is loaded in the background and your user behavior is analyzed. The data is already used and analyzed before you clicked the "I am not a robot" checkbox. Google calculates a score based on the data, which is used on the one hand to be able to understand whether the visitor is a human or whether the input is abusive through automated, machine processing (e.g. bots). On the other hand, it also serves to prevent fraudulent mass orders, which can lead to risks in the company's infrastructure. ReCAPTCHA also provides protection for our customers from becoming potential victims of cyber crime.

Legal basis

The legal basis for this processing is therefore our legitimate interest and serves to prevent potentially fraudulent activities on our website.

Type of data

Previous web pages (referrer URL)
IP address
Operating system
Cookies
Scrolling and mouse clicks on the page
Date and language settings
Screen resolution

The IP address transmitted to Google is shortened and not merged with other Google data.

Provider of the ReCAPTCHA service

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google can be found here:
https://www.google.com/policies/privacy/.

To have data deleted directly from Google, contact Google support at
. https://support.google.com/?hl=de&tid=331578294933.

If you want as little data as possible to be transmitted to Google about you and your behavior, you must log out of Google and delete any Google cookies before visiting our website or using the reCAPTCHA software.

If IONOS Cloud Ltd. transfers data to third countries, suitable guarantees for data transfer are agreed with any processors or data controllers in accordance with the legal requirements, or the EU Commission's adequacy decisions are applied.

2.5 HubSpot

We use the service of HubSpot for our online marketing activities. This is an integrated software solution that we use to cover various aspects of our online marketing. The following data as well as the content of our website is stored on HubSpot's servers.

a) Email marketing:

HubSpot is used for our email marketing, among other things. Our website visitors can subscribe to topic-related newsletters and mailings as well as download certain documents (e.g. whitepapers). This requires, for example, the provision of the name and e-mail address. We use this data to contact visitors to our website.

The legal basis for this is your consent.

You can revoke your consent to receive newsletters, mailings or downloads at any time via a link at the end of each e-mail or by sending a message to privacypolicy@IONOS.co.uk revoke. Your contact details will be deleted immediately by your revocation.

b) Reporting and contact management

In addition to email marketing, we use HubSpot for reporting (e.g. traffic sources, accesses) and contact management purposes (user segmentation and CRM). This involves the use of cookies that are stored on your computer, which enable an analysis of your use of the website by us. This information is analyzed on our behalf by HubSpot to generate reports about visits to our pages. This enables us to determine which services from our company are of interest to you. This enables us to constantly improve our products and make our offers more customer-oriented.

If you have signed up for our registration service (see "Email marketing"), we can also use HubSpot to link a user's visits to our website with personal details (name, email address) so that you are informed individually and in a targeted manner about preferred topics.

The legal basis for the processing is your consent via the cookie banner. You can find more information about cookies at: https://www.ionos.co.uk/cookies.

If a collection by HubSpot is generally not desired, the storage of cookies can be prevented at any time by appropriate browser settings. You can make your settings regarding cookies at https://www.ionos.co.uk/cookies.

c) Notes on HubSpot/data transfer to third countries

HubSpot is a software company from the USA (25 First Street, Cambridge, MA 02141 USA) with a branch in Ireland (2nd Floor 30 North Wall Quay, Dublin 1, Ireland) and Germany (Koppenstraße 93, 10234 Berlin). Within the scope of processing via HubSpot, data may be transferred to the USA. In addition to the order processing agreement, standard contractual clauses as well as other appropriate guarantees have been agreed upon to ensure the security of a data transfer.

For more information about HubSpot's data protection, please refer to the Terms of Use and Privacy Policy at
https://legal.hubspot.com/de/privacy-policy or
https://legal.hubspot.com/de/legal-stuff

2.6 Use of inventory data with marketing partners

We use services such as Meta Custom Audiences, LinkedIn Matched Audiences, TikTok

Custom Audiences, Reddit Custom Audiences and Google Customer Match to deliver targeted advertising in the form of adverts on our marketing partners' portals. We transmit inventory data (email address, telephone number, postcode, country) to our marketing partners. However, the data is not sent in plain text, but hashed in advance using the SHA 256 algorithm and then transmitted. The marketing partner then compares the data with its own, identical data in order to display targeted, personalized advertising in the form of advertisements on the portals of the respective marketing partner.

Further information on data processing at Meta can be found at:

https://www.facebook.com/privacy/policy

Further information on data processing at Google can be found at:

https://policies.google.com/privacy

Further information on data processing at TikTok can be found at:

https://www.tiktok.com/legal/page/row/privacy-policy/en

Further information on data processing at LinkedIN can be found at:

https://www.linkedin.com/legal/privacy-policy

Further information on data processing at Reddit can be found at:

https://www.reddit.com/de-de/policies/privacy-policy

If data is transferred to third countries, suitable guarantees for data transfer are agreed with any processors or controllers in accordance with the legal requirements. Further information on data transfer to third countries by our marketing partners can also be found under the links above.

Legal basis

The legal basis for the use of your data is your consent. You can revoke your consent at any time in the customer area.

Storage period

Your personal data will be deleted immediately if you have revoked your consent.

Data recipient

Google Ireland Ltd.

Gordon House, Barrow Street

Dublin 4

Ireland

Meta Platforms Ltd.

4 Grand Canal Square

Dublin 2

Ireland

Tiktok Technology Limited

10 Earlsfort Terrace

Dublin

Ireland

LinkedIn Ireland Unlimited Company

Wilton Pl,

Dublin

Ireland

Reddit Ireland Ltd.

70 Sir John Rogerson's Quay,

Dublin 2

Ireland

3. order and order processing

3.1 Contract data

When ordering one of our products, we ask you to provide us with your personal data, which we need for the conclusion of the contract. This contract data will be stored by us for the duration of the contractual relationship, as we need it for the fulfillment of the contract. If you terminate your contract, we will store your contract data longer if there are objections and claims whose clarification is still pending. In addition, we also store your data longer if there are legal retention obligations. In this case, the processing of the data is restricted to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this.

You can make changes to this data yourself at any time via our protected customer login. Information on the creation of your personal access data will be sent to you after your order has been checked, usually by e-mail and in exceptional cases by post.

Type of data

-Address
-First and last name
-E-mail address
-telephone number
-Company name (in case of trade)
-address
-Product contracts and usage
-contract data
-Payment data
-Tax number

By signing up for IONOS Cloud, you agree that IONOS Cloud may use your directly personally identifiable usage data for a maximum of 6 months for the purpose of tailoring websites, products, and services to your needs, as well as for personalized advertising.

Legal basis

We need your data for contract initiation and execution.

Storage period

In the case of contractual data, processing is restricted after termination of the contract, and deleted after expiry of the 10-year retention period.

3.2 Chat

If you use the chat function on our websites, various cookies are placed by our chat provider. These are technically necessary for the execution of the chat. In some cases, these cookies are also used for analysis purposes. You can find out more about these cookies on our Cookie page.

In addition, we store the chat history for 90 days for quality purposes. By evaluating the stored chat histories, we have the opportunity to continuously improve our customer support and therefore base this processing on our legitimate interest. At the beginning of the chat, customers are informed of this storage and have the option to object to the storage there. Should you wish to object at a later point in time, you are welcome to send your objection at any time via privacypolicy@IONOS.co.uk to us at any time.

In addition, the chat history is stored if it turns into a sales conversation and leads to the conclusion of a contract. In this case, only the sales part of the conversation is stored for the duration of the contractual relationship. The quality part will continue to be deleted after 90 days. We need this data to document the conclusion of the contract.

Legal basis
Legal basis is therefore the fulfillment of the contract.

Storage period
Sales part of the conversation: In the case of contract data, processing is restricted after the end of the contract and deleted after the retention period of 10 years.
Quality part of the call: 90 days

Data recipient
Genesys Telecommunications Laboratories B.V., DD Naarden, Netherlands

3.3 Voice Files

When you place an order by telephone, we record a short voice file summarizing all the essential characteristics of your order or consent as part of the conclusion of the contract or as evidence of an opt-in. If you additionally consent to this, we also record the complete course of the conversation in order to optimize our service quality.

Legal basis

The legal basis for the processing to prove the conclusion of the contract and the consent is the contractual basis, as we need this data in the context of the contract initiation, as well as for the subsequent execution of the contract.

The storage of the entire conversation process for quality purposes takes place exclusively after your consent. The legal basis for this is therefore consent.

Storage period:

Deletion of voice files for contract conclusion or termination takes place after 2 years at the latest. Voice files that we store exclusively for quality purposes with your consent are deleted at your request or after 90 days at the latest. If you agree to be contacted for advertising purposes during a call, this part of the voice file will be stored for 10 years.

3.4 Fraud prevention

Purpose and legal basis

When you place an online order with us, we check whether there are any indications of misuse of our web service or of attempted fraud by means of the terminal device you are using.

In addition, your device data will be compared with data on devices from which fraudulent actions have been carried out in the past or from which there was a corresponding suspicion. In this regard, there is also the possibility that employees of IONOS or a service provider manually check the results in individual cases. The legal basis for data processing in the context of "device fingerprinting" is the legitimate interest, as there is a legitimate interest on the part of IONOS to protect itself against fraud and/or misuse.

The usage data processed in the context of fraud prevention are, for example, IP addresses, information on website calls as well as information on the temporal scope of the websites visited. The device and browser data used in the context of "device fingerprinting" are, for example, language and country settings, browser, screen information, plug-ins, software versions. Transaction data, such as the object of purchase, shopping cart, name, postal address, e-mail address, delivery address, payment method and bank data, are also processed. This data is processed exclusively for reasons of abuse and fraud prevention.

On the basis of the aforementioned device data, a device ID is first created, which can be used to recognize end devices when they visit the website again. A cookie is set so that we can recognize this. The cookie contains a cookie ID, but no personal usage or transaction data. This allows the device to be identified without knowing the person behind it by name or linking it to the device ID.

In the event that the matching process described above is successful, i.e., if fraud or a corresponding fraud attempt has already been made via the respective device in the past, a contract is refused in the specific individual case.

In order to optimize fraud prevention processes, your data will be transmitted to ThreatMetrix (see below for information and contact details of the service provider/sub-service provider used) if you have given your consent. There, personal data is stored in a pseudo-mymized form in a pool in which pseudo-mymized data of other ThreatMetrix customers is also stored. This serves in particular to prevent terminal-related, cross-border waves of attacks or mass attacks with possible abuse or fraud backgrounds at an early stage. Your data is only checked there to determine whether there might be any suspicion of fraud or misuse. ThreatMetrix may also provide suspicious device IDs to other companies for fraud prevention reasons, e.g. also to companies located in a third country without an adequate level of data protection. The legal basis for a data transfer for fraud screening is your consent.

However, this consent is only requested if you wish to place your order online. If you do not wish to give such consent to the data processing for risk assessment, within the framework of fraud prevention, an online order is unfortunately not possible. Alternatively, however, you can continue to place your order with us by telephone.

Cancellation option:

If you have given us your consent under data protection law, you can revoke this consent at any time viaprivacypolicy@IONOS.co.uk with effect for the future. This revocation will also be transmitted to ThreatMetrix, so that you can also have your data deleted there at any time.

Your data will be transmitted to the following service providers for fraud prevention purposes:

In order to carry out the measures described above, we have commissioned CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 Munich as a service provider, which has subcontracted ThreatMetrix B.V, The Base 3/F, Tower C, Evert van de Beekstraat 1, 1118 CL Schiphol, The Netherlands for parts of the data processing, in particular the creation of the device ID. Data processing (including data storage) by CRIF Bürgel GmbH as well as ThreatMetrix takes place in data centers in Germany and Europe. CRIF Bürgel acts exclusively as an order processor and according to the instructions of IONOS.

With regard to the storage of pseudonymized data in an overarching data pool, ThreatMetrix acts as an autonomous entity. The data ThreatMetrix receives is encrypted with an individual key from IONOS, so that ThreatMetrix has no access to transmitted clear data. All data transfers between IONOS, CRIF Bürgel GmbH and ThreatMetrix are SSL-encrypted according to the state of the art.

Storage period/criteria for determining the storage period:

The data collected in the context of fraud prevention is stored for a maximum of six months for reasons of traceability, process optimization and response to customer inquiries, after which it is deleted.

4. during the contractual relationship

4.1 Contract information and invoices

We require your personal data for the execution of the contract.
We need these in particular to enable the necessary communication for a regulated process, information transfer through process communication as well as the billing of the services. In addition, this data is also used for the management of the company and the further development of the products. We have a legitimate interest to analyze the data we collect in order to improve our products and services. We protect your privacy through a range of technical and organizational measures that are appropriate in this context and respect your choices about how we use your data.

Data stored and used

-Address
-First and last name
-Email address
-Phone number
-Company name (in case of trade)
-address
-Product contracts and usage
-contract data
-Payment data
-Tax number
-In case of authorization, the master data of the authorized representative

Legal basis

The legal basis for the processing is the contractual basis.

Storage period

We process your data until the termination of your contract. In addition, we store your contract data if there are objections and claims whose clarification is still pending. In addition, we also store your data for a longer period if there are statutory retention obligations. In this case, the processing of the data is limited to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this. The deletion of personal data takes place for a maximum of 10 years after the end of the calendar year following the termination of the contract.

4.2 Customer communication

Newsletter and product advertising

In order for you to take full advantage of all product benefits, we will send you useful and complementary product solutions by e-mail. In addition, we will inform you from time to time by telephone and e-mail about interesting new products. You can give us the legally required consent to contact you in each case when you place your order online or in the Control Center. If you no longer wish to receive such information, you can revoke your consent at any time in the Control Center or via privacypolicy@IONOS.co.uk revoke.

Legal basis

The legal basis for processing is your consent.

Storage period:

Your data will be deleted after fulfillment of the purpose or upon revocation of consent.

Advertising with our own similar goods and services

In addition, we regularly offer you offers of similar goods and services of our own by email. If you object to this processing, you will not incur any transmission costs according to the prime rates.

The legal basis for this processing is ou legitimate Interest. In this regard, we have a legitimate interest to use the e-mail address received from you in connection with the sale of our products for direct advertising for our own similar or identical products, unless you have objected to their use for this purpose.

4.3 Surveys and market research

In order to improve our products and services, you have the possibility to rate us via our partner "Trustpilot" of Trustpilot A/S, Pilestræde 58, 5th floor, 1112 Copenhagen, Denmark. You can submit a rating, for example, as part of a product purchase. The ratings are recorded using an integrated rating form or via a simple link. If you submit a rating via the integrated rating form, we will transmit your name, e-mail address, a reference number (usually your order number) including your rating to Trustpilot as soon as you click on the rating link. The transmission is solely for the verification of your online purchase with us to ensure that it is an authentic review. When you receive a review invitation via the simple link, you will be taken directly to the review form on Trustpilot. Alternatively, you can also rate us at any time via the Trustpilot platform. In order to submit a rating on Trustpilot, the creation of a user profile is required so that it can be published on the portal accordingly.

In the event that you have given us consent to receive "surveys" in the IONOS Control Panel, we can send you a corresponding rating invitation with a link to the survey.

If you would like to learn more about how Trustpilot processes your data, you can here view the company's privacy policy.

Legal basis

The legal basis for data processing is the consent in the case of e-mail notification by us.

Legal basis for the transmission in the context of the integrated evaluation form is our legitimate interest, based on our legitimate interest to continuously improve our services.

Storage period

The consent will be deleted at the latest upon termination of your contract. The storage period of the published rating is based on the specifications on Trustpilot.

a) Surveys to improve product and service quality

To improve our product and service quality, you have the opportunity to participate in IONOS surveys. Participation in such surveys is voluntary. The data will only be processed for evaluation purposes and will not be used for any other purposes. The evaluation of the data is also anonymised. If the evaluation is not anonymised in individual cases, you will be informed of this in advance. In addition, depending on the type of survey, we use one of the service providers listed below.

Legal basis
The legal basis for participation in the survey is your implied consent and our legitimate interest in a corresponding evaluation to improve our products and services.

Storage Period
Your data will be deleted no later than 24 months after completion of the survey.

Data recipient

Talkwalker S.à r.l.
33, avenue John F. Kennedy
L-1855 Luxembourg

Survalyzer AG
Technoparkstrasse 1
CH-8005 Zurich
Switzerland

Virtuatell Limited
59 St Martin's Lane
London
WC2N 4JS
UK

Rogator AG
Emmericher Str. 17
90411 Nuremberg
Germany

4.4 Communication in the context of your customer concerns

The satisfaction of our customers is important to us, which is why you can contact our customer support at any time. For the clarification of your concerns we need your data.
For this purpose, we process the following of your personal data:

-contact data
-Identification and authentication data
-contract data
-contents of your inquiries
-Payment data

We store communications with you until the end of the contract term and beyond that only until open inquiries to us have been finally concluded or insofar as statutory retention obligations provide for this.

Legal basis

The legal basis for this processing is the fulfillment of our contract with you.

Customer information

We send you information on the function and use of your products or added contract components. In particular, we inform you about tips and tricks and the functions of your products.

The legal basis for this processing is the contract.

4.5 Troubleshooting within the scope of our contractual relationship

Traffic data includes information about the type, scope and time of use of our websites. This data identifies you or your device directly and is partly stored in your device, e.g. as log files. This data identifies you or your device directly and is stored on IONOS systems, e.g. as log files.

Some traffic data is collected during the use of our services and products. This data enables us to quickly identify and correct any errors that occur and to continuously develop our services for you.

Storage period

Your data will be deleted after 12 months at the latest.

Legal basis

The legal basis for this processing is the fulfillment of the contract regarding the use for troubleshooting.

4.6 Crawling

IONOS Crawler is the web crawler of IONOS. Its task is to continuously crawl the Internet so that we can improve and expand our first-class hosting services. You can find more specific privacy information here

Type of data

-HTML code
-Page text
-Information derived from it

Storage period

Outdated crawled data is deleted after 60 days at the latest as part of a continuous re-crawl.

Legal basis

The legal basis for this processing is our legitimate interest. Our interest is to gain insights into the use of publicly available domains in order to improve our products and services, offer personalized advertising and monitor the market for web hosting and domains.

4.7 Business Intelligence

Business Intelligence (BI) refers to the collection, analysis and presentation of data in electronic form for the purpose of helping executives, managers and other end users make better business decisions, as well as to meet legal reporting requirements and contractual obligations to customers. IONOS also uses BI processes for these purposes. In addition to anonymized aggregates, personal data is also processed.

Type of data:
-Inventory data
-Use data
-traffic data

Storage period:

The storage period depends on the respective legal basis (see below):

-Consent: Directly personal usage data processed based on consent is deleted after 6 months.
-Compliance with contract: Data will be deleted after two years at the latest.
-Fulfillment of legal obligations: The data will be deleted at the latest after expiry of the 10-year legal retention period.
-Balancing of interests: The data will be deleted after two years at the latest.

Legal basis:

The legal bases for this processing are.

-Consent; example: processing of directly personal usage data for product and sales management purposes.
-Compliance with contract; example: filtering of customers with discontinued product with subsequent notification
-Fulfillment of legal obligations; example: reporting obligations
-Balancing of interests; example: product and sales management. Our interest is: Provision of information about our ---company and our products; Statistical evaluations for business analysis and further development of services and products, and to improve business processes.

4.8 Use of inventory data with marketing partners

We use services such as Meta Custom Audiences, LinkedIn Matched Audiences, TikTok

Further information on data processing at Meta can be found at:

https://www.facebook.com/privacy/policy

Further information on data processing at Google can be found at:

https://policies.google.com/privacy

Further information on data processing at TikTok can be found at:

https://www.tiktok.com/legal/page/row/privacy-policy/en

Further information on data processing at LinkedIN can be found at:

https://www.linkedin.com/legal/privacy-policy

Further information on data processing at Reddit can be found at:

https://www.reddit.com/de-de/policies/privacy-policy